Privacy Policy

Last updated: 1st October 2024

At Faatscore, we are dedicated to safeguarding the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you access and use the Faatscore portal for the Finance Acumen and Assessment Test (FAAT).

1. Information We Collect
We collect different types of information from our users to provide and improve our services. These include:

1.1. Personal Information
When you register for the FAAT, we may collect the following:

• Name: For identification purposes.
• Email Address: For account setup, communication, and delivery of test results.
• Phone Number: For registration verification and customer support.
• Educational/Professional Information: To tailor our assessments based on academic or professional background.

1.2. Financial Information
If you make a payment through the platform, we collect payment-related information, including:

• Bank account details, debit/credit card details, or UPI ID to process transactions.
• Billing address and transaction history for verification and record-keeping purposes.

1.3. Technical Information
We collect certain technical information automatically when you use our services:

• IP Address: To help us diagnose problems and ensure secure access.
• Device Information: Including browser type, operating system, and unique device identifiers.
• Usage Data: This includes details about your interactions with the website, pages viewed, and time spent on the platform.

2. How We Use Your Information
We use the collected information for the following purposes:

• Account Setup and Test Delivery: To create and manage your account, administer the FAAT, and communicate test-related details.
• Personalization: To provide a personalized experience by recommending specific resources or tests based on your profile.
• Payment Processing: To process payments securely, provide receipts, and manage subscriptions or one-time purchases.
• Communication: To send important updates, test results, announcements, or service-related notifications.
• Analytics and Improvement: To monitor usage patterns and optimize our services to better meet user needs.
• Legal Compliance: To comply with legal and regulatory obligations or resolve any disputes that may arise.

3. Data Sharing and Disclosure
We are committed to protecting your data and do not sell your personal information to third parties. However, we may share your information in the following scenarios:

3.1. Service Providers
We may share your data with trusted third-party service providers, such as payment processors, cloud storage providers, or testing service platforms. These third parties only access your information as necessary to perform their tasks.

3.2. Legal Obligations
We may disclose your personal information when required to do so by law, including to:

• Comply with legal proceedings or requests from government authorities.
• Protect the rights, safety, or property of Faatscore, our users, or the public.

4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with services. Once your account is closed, we retain only the information necessary to comply with legal obligations or resolve disputes.

5. Data Security
We prioritize your data security by implementing robust security measures, including encryption and regular security audits. However, no online system is entirely foolproof, and while we strive to protect your data, we cannot guarantee complete security.

6. Your Rights
You have the following rights concerning your personal information:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You can request corrections to any inaccurate or incomplete data.
• Right to Deletion: You may request the deletion of your data, subject to any regulatory or legal requirements.

7. Cookies
Our platform uses cookies to enhance user experience. Cookies help us remember your preferences and track website traffic. You can choose to disable cookies through your browser settings, but this may affect your experience on the portal.

8. Changes to the Privacy Policy
We may update this policy from time to time to reflect changes in our services or legal requirements. You will be notified of any significant changes through the portal or email.

For questions about this policy, please contact us at info@faascore.com

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Disclaimer:
The Faatscore portal and its Finance Acumen and Assessment Test (FAAT) are intended for educational, evaluation, and personal development purposes. By using this platform, you agree to the following terms and understand the limitations of the services provided.

1. No Guarantees on Outcomes
The FAAT tests are designed to assess financial acumen, but they do not guarantee employment, promotions, or academic success. While the results may help guide your development, they should not be relied upon as the sole basis for financial or career decisions.

2. Educational Purposes
The content, questions, and assessments provided on Faatscore are intended for learning and self-assessment. We make every effort to ensure accuracy, but the information may not always be up to date or applicable to specific financial situations. Users are encouraged to consult a certified professional before making financial decisions based on test results.

3. Liability
Faatscore is not liable for:

• Any direct, indirect, incidental, or consequential damages resulting from the use of the portal, including but not limited to loss of earnings, career opportunities, or reputational damage.
• Inaccuracies or errors in test content, user interpretation of results, or the failure of the portal to meet user expectations.

4. Third-Party Links
The portal may contain links to third-party websites. These links are provided for your convenience, and Faatscore is not responsible for the content or privacy practices of these external sites.

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Cancellation Policy

1. Registration Cancellations

• Cancellations of registrations are not allowed and hence no refund will be processed unless backed by proof of cancellation.

2. No-Shows

• If a user fails to attend the test without prior notice, they will not be eligible for any refund or rescheduling. This applies even if the user tries to request a reschedule after the fact.

3. Technical Issues

• If the test is interrupted or cannot be completed due to technical issues on Faatscore’s end, users will be allowed to reschedule at no extra cost.
• In the case of technical difficulties on the user’s side, such as internet outages or system failures, rescheduling will be assessed on a case-by-case basis.

4. Test Cancellations by Faatscore

• If Faatscore cancels or postpones a test due to unforeseen circumstances, users will have the option to reschedule at no additional cost or receive a full refund.

5. Dispute Resolution

• In the event of a dispute regarding cancellation or refund policies, users can contact our support team. We will make reasonable efforts to resolve the issue amicably.

For further assistance, please reach out to us at info@faascore.com